FAQs

General

  • MyHOAUSA is a membership-based platform that helps homeowners associations (HOAs) improve communication, transparency, community engagement, and access to important information. We provide websites, digital tools, educational resources, and ongoing support designed specifically for HOA boards and residents.

  • Any homeowners association, condominium association, townhome community, or neighborhood organization can become a member. HOA board members, property managers, and residents all benefit from the platform.

  • No. MyHOAUSA is not a property management company. We work alongside your HOA and management company by providing communication tools, website services, educational resources, and member support.

  • Unlike generic website providers, MyHOAUSA focuses exclusively on HOAs. Our platform combines:

    • HOA-specific websites

    • Resident communication tools

    • Community calendars

    • Document management

    • Educational resources

    • Dedicated HOA Advisor support

    • Ongoing website updates (depending on membership level)

Website Use

  • Most membership plans include a professionally designed HOA website. Website features vary depending on the selected membership level.

  • Yes. We can connect your existing domain or help you register a new one.

  • Most websites are completed within 2–4 weeks after receiving all required information and materials.

  • Yes. Every MyHOAUSA website is mobile-friendly and works on smartphones, tablets, and computers.

  • Yes. Private areas can be created for residents or board members only.

HOA Support

  • A Certified HOA Advisor serves as your primary point of contact, helping answer questions, coordinate updates, and guide your board through available MyHOAUSA services.

  • No. We do not provide legal advice. We recommend consulting a qualified attorney for legal matters involving your HOA.

  • No. We do not manage HOA finances. However, we can provide resources and connect boards with helpful information.

Security

  • Yes. We follow industry best practices to help protect your website and data.

  • No. MyHOAUSA is not intended to store sensitive homeowner records or financial information.

Referrals

  • Yes! Refer another HOA to MyHOAUSA, and if they become a member, your HOA may qualify for a free month of membership or other promotional rewards.

Getting Started

  • Simply choose the membership plan that best fits your HOA, complete the enrollment process, and submit your onboarding information. We'll guide you through every step.

  • You'll receive:

    • A welcome email

    • Your member number

    • Access to your HOA Advisor

    • Onboarding instructions

    • Website information request forms

    • Access to member resources

  • New members typically receive:

    • Welcome Packet

    • Master Service Agreement (MSA)

    • Service Level Agreement (SLA)

    • Data Processing Addendum (DPA)

    • Membership Guide

    • Quarterly Update Forms

Additional Questions

  • No. We complement your management company by improving communication, organization, and resident engagement.

  • Absolutely. Many self-managed HOAs use MyHOAUSA to simplify communication and maintain a professional online presence.

  • Yes. Your HOA can make governing documents available 24/7 through your website.

  • Yes. Every website is customized with your HOA's branding, colors, logo, and community information.

  • Members can reach us through:

    • Email support: info@myhoausa.com

    • Contact forms

    • Their assigned HOA Advisor

    • The MyHOAUSA member portal

Membership

  • We currently offer:

    • Basic Membership

    • Standard Membership

    • Advanced Membership

  • Any HOA or community seeking to form an HOA may join.

  • Yes. You may upgrade or downgrade your membership at any time. Your new benefits become available immediately upon activation.

  • Memberships are billed annually. Please refer to our Master Service Agreement and Service Level Agreement for complete terms and conditions.

  • Pricing varies by membership level. Visit our pricing page or contact us for current membership rates.

Website Content

  • Your website can include:

    • Governing documents

    • Meeting minutes

    • Community calendar

    • News and announcements

    • Board member information

    • Contact forms

    • FAQs

    • Community events

    • Architectural forms

    • Payment links

    • Emergency notices

    • Resident resources

    • Photo galleries

  • Depending on your membership:

    • MyHOAUSA can update your website for you.

    • Your board may submit updates using our update request process.

    • Some plans include additional update requests each year.

  • The number of included updates depends on your membership plan. Additional updates may be available if needed.

Communication

  • Yes. Residents can contact the board through secure contact forms.

  • Absolutely. Boards can share:

    • Community news

    • Maintenance updates

    • Meeting notices

    • Emergency alerts

    • Event information

  • Yes. Your website can include downloadable newsletters or online articles.

Meetings & Events

  • Yes. Community meetings, annual meetings, committee meetings, and social events can all be displayed on the community calendar.

  • Depending on your membership level and event setup, online registration and RSVP features may be available.

Billing

  • We accept major credit cards, ACH payments, and checks made payable to MyHOAUSA.

  • Membership fees are due annually on your renewal date unless other billing arrangements have been made.

Technical Support

  • Simply contact your HOA Advisor or submit a support request. We strive to resolve issues as quickly as possible.

  • Yes. We provide onboarding guidance and instructional resources to help boards make the most of their membership.